A hand-knotted wool or silk rug is not a carpet. It is a hand-made textile constructed from natural fibers, woven without adhesive, often dyed with sensitive plant-based or chemical dyes that respond unpredictably to water and detergent. Cleaning it correctly requires equipment, knowledge, and time that wall-to-wall carpet cleaning companies do not have.
The most common mistake we see is having a fine rug cleaned by a carpet cleaning company using truck-mounted hot-water extraction. On a hand-knotted natural-fiber rug, this method can cause:
A fine rug should be cleaned off-site, by hand, in a facility designed for natural-fiber hand-knotted construction. That facility is our Scottsdale facility—the largest of its kind in Arizona.
Every rug that enters our facility goes through the same careful, multi-stage process:
Our facility is built for hand-knotted natural-fiber rugs, and we service the full range of fine rugs:
We clean rugs from any source—pieces our clients have inherited, pieces purchased elsewhere, pieces from travel—and we treat each with the same care.
The most common reason clients call us is pet damage—particularly urine. Pet urine is the single most destructive substance a fine rug encounters. The acid breaks down dyes, the salts crystallize into the foundation, and the smell embeds itself in the fibers. The good news is that in most cases, we can fully restore a rug damaged by pets.
Our process for pet-damaged rugs includes extended pre-soak in neutralizing solutions, multiple wash cycles, and odor treatment specifically designed for natural-fiber rugs. Severe or chronically saturated areas may require additional reweaving or restoration after cleaning, which our master weaver handles in-house. We will assess your rug at intake and quote any additional treatment needed before proceeding—no surprises. The same applies to food and beverage stains, smoke damage, water damage, and other contamination.
We offer pickup and delivery throughout the Phoenix metro area for a nominal fee. The service includes:
Our delivery team serves clients across Paradise Valley, North Scottsdale, Phoenix, Cave Creek, Fountain Hills, and the surrounding metro area.
Standard cleaning typically takes 5 to 10 business days from pickup to return, depending on rug size, condition, and current facility volume. Rugs requiring specialized treatment (heavy pet damage, color bleeding repair, fringe restoration, or reweaving) take longer; we will quote the timeline at intake.
Cleaning is priced by square foot, with adjustments for fiber (silk and silk-blend cost more than wool), age, and condition. We provide a clear quote before any work begins. No surprises and no hidden costs. To request a cleaning quote, call us at 480-607-4955 or use the form on this page.
Our family has been in the fine rug trade since 1969. Our cleaning facility was built by people who have spent their lives understanding what hand-knotted rugs need—not by carpet cleaners who added rug cleaning as a sideline.
Dedicated dust room. Custom water pit with full water softening. $55,000 specialized rug centrifuge. Climate-controlled drying room with directed airflow. Master weaver on-site for any restoration needed during the cleaning process. This level of equipment and expertise does not exist anywhere else in the state.
Wool and silk hand-knotted rugs require completely different cleaning approaches. Our team is trained on both. We adjust our process to every individual rug—not a one-size-fits-all wash cycle.
Our background-checked, courteous delivery team picks up your rug, moves furniture, transports the rug to our facility, and returns it—completely handling the experience for you.
Our cleaning facility services rugs from any source. We treat every rug with the same care, regardless of where it came from.
Recognized multiple times by the American Society of Interior Designers as Industry Partner of the Year. Spirit of Enterprise Award. SBA Small Business Success Award. A+ BBB rating. Hundreds of verified five-star reviews.
Whether you need a routine cleaning, pet damage restoration, or full-service pickup and delivery, our team is ready to help. Call us, request a quote online, or visit our Scottsdale showroom inside the Scottsdale Design Center.
Alyshaan Fine Rugs
Inside Scottsdale Design Center
15125 N Hayden Rd, Suite 110
Scottsdale, AZ 85260
Phone: 480-607-4955
Hours: Monday – Saturday, 10:00 AM – 5:00 PM